Fw88 takes the privacy protection of every member seriously. Find out how we collect, use, and safeguard your personal information with full transparency and accountability.
Fw88 is an online betting platform trusted by hundreds of thousands of players across Malaysia. We understand that your trust rests not only on fair gameplay or withdrawal speed, but also on how we handle the personal information you share with us.
This Privacy Policy is prepared in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia, and explains in detail how fw88 collects, stores, uses, discloses and protects your personal information each time you interact with our platform — whether through the website, mobile app or any customer support channel.
By registering and using the fw88 platform, you consent to the data processing practices described in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services. Any privacy-related enquiries may be submitted directly to our support team, available 24 hours a day.
This Privacy Policy should be read in conjunction with Terms & Conditions as well as Responsible Gaming Policy fw88, all of which form part of your agreement with us.
This Privacy Policy is effective from 1 January 2026 and supersedes all previous versions. fw88 reserves the right to amend this policy from time to time; any changes will be published on this page.
Fw88 only collects information that is strictly necessary to provide a safe, transparent, and legally compliant service. In general, the categories of data we collect are as follows:
Full name, date of birth, identity card number (MyKad), gender and nationality. This information is collected during account registration and the KYC (Know Your Customer) process to verify that you are an eligible individual to use the fw88 platform.
Email address, mobile number, and, where applicable, residential address. This information is used for important communications such as account verification, transaction notifications, and customer support.
Bank account number, bank name, account holder name and eWallet details (Touch 'n Go, GrabPay, Boost). fw88 does not store credit or debit card numbers directly; all card payment processing is handled by third-party payment processors that comply with PCI-DSS standards.
IP address, device type, operating system, browser version, screen resolution, session timestamps, and activity log data within the platform. This data is collected automatically when you access the fw88 platform.
Betting records, game history, wins and losses, and bonus usage patterns. This data is essential for fraud detection, account management, and compliance with internal and external audit requirements.
| Data Categories | Example | Required? |
|---|---|---|
| Identity Verification | Name, MyKad, date of birth | Yes |
| Contact | Email, phone number | Yes |
| Financial | Bank account, eWallet | Yes (for withdrawals) |
| Technical | IP, device, session logs | Automatic |
| Wagering | Betting history, bonuses | Automatic |
| Cookies & Tracking | Session cookies, preferences | Manageable |
Data is collected directly when you complete the account registration form, submit KYC documents, contact customer support via Live Chat or email, or update your profile information in your account settings.
When you access the fw88 platform, our systems automatically record technical data such as your IP address, device type, and navigation patterns using cookie technology, tracking pixels, and server logs. This data helps us detect security threats and improve the user experience.
In certain cases, fw88 may receive information from third-party identity verification providers, payment processors, or fraud prevention agencies for the purposes of verification and risk control. All such third parties are bound by strict confidentiality agreements with fw88.
fw88 never purchasing user data lists from any third party for marketing purposes. All data we hold has been obtained lawfully with your consent.
Fw88 uses your personal data exclusively for legitimate and permitted purposes, as follows:
Fw88 will not using your personal data for any purpose other than those stated above without first obtaining your renewed consent.
Fw88 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Any data sharing is carried out only when strictly necessary to deliver our services or to comply with legal requirements.
We may share your personal data with third-party service providers that help us operate the platform, such as payment processors, cloud hosting providers and identity verification service providers. All such third parties are bound by data protection agreements requiring them to handle your data to the same standard as fw88.
Fw88 will disclose your personal information to the relevant authorities if required to do so by court order, regulatory directive, or other applicable legal requirements in Malaysia. In such circumstances, fw88 will notify you in advance where permitted by law.
Should your data need to be transferred to servers located outside Malaysia (for example, for international payment processing), fw88 ensures that such transfers are carried out with adequate safeguards and in compliance with the provisions of PDPA 2010.
Protecting your personal data is among fw88's highest priorities. We implement multiple layers of technical and organisational security measures to ensure your data remains protected at all times:
While we implement best-in-class security measures, no system can guarantee absolute security. You are also responsible for keeping your account password confidential. Contact us immediately if you suspect any unauthorised activity on your account.
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights regarding your personal data held by fw88:
You have the right to request a copy of the personal data we hold about you at any time.
You may request that we correct any personal data that is inaccurate or out of date.
You may withdraw consent for certain data processing activities, such as marketing communications, at any time.
In certain circumstances, you may request that we restrict how we use your data.
You have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your rights have been violated.
You may request deletion of your personal data, subject to legal obligations binding on us.
To exercise any of the above rights, please contact the fw88 support team via Live Chat or email. We will process your request within 21 business days in accordance with PDPA requirements.
Cookies are small text files stored on your device when you visit the fw88 website. They allow us to recognise your device, save your preferences and enhance your overall browsing experience.
You can manage cookie settings through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of the fw88 platform, including your ability to log in and access your account.
Fw88 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. In general, the retention periods are as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout active account period | Service Management |
| Transaction Records | 7 years after transaction | Legal compliance |
| KYC Documents | 5 years after account closure | Anti-money laundering requirements |
| Communication logs | 3 years | Dispute Resolution |
| Technical data & logs | 90 days | Security & fraud detection |
Once the designated retention period has expired, your personal data will be securely deleted or anonymised in accordance with fw88's established data disposal procedures.
The fw88 platform is strictly for individuals aged 18 and above. fw88 does not knowingly collect any personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information without your knowledge, please contact us immediately so we can take appropriate action, including deletion of the relevant data.
Fw88 applies an age verification process during registration and KYC to ensure only eligible individuals access our platform. Any attempt to bypass these age controls constitutes a serious violation of fw88's Terms & Conditions.
Fw88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or business operations. Each new version will be published on this page with a clear effective date.
For significant amendments, fw88 will notify members via their registered email or in-platform notification at least 14 days before those changes take effect. Continued use of the fw88 platform after the effective date constitutes acceptance of the latest version of the Privacy Policy.
You are encouraged to review this page periodically to stay informed of how we handle your personal data. The current version date is always shown at the top of this page.
If you have any questions, concerns or requests regarding this Privacy Policy or fw88's handling of your personal data, please reach our team through the following channels:
Our Data Protection Officer team will handle your request with due diligence and provide a response within 21 business days in accordance with Malaysia's PDPA requirements.
fw88 is committed to handling privacy complaints fairly, transparently, and in a timely manner. If you are not satisfied with our response, you have the right to submit a complaint to Department of Personal Data Protection Malaysia (JPDP).
We go beyond mere legal compliance — we genuinely care about the security of your information.
All data transmitted between your device and fw88 servers is protected with 256-bit SSL encryption — the same standard used by leading financial institutions worldwide.
Fw88 operates in full compliance with Malaysia's Personal Data Protection Act 2010. Every aspect of our data handling process is designed and audited to ensure complete compliance.
Fw88 never sells, rents, or transfers your personal data to advertisers or third-party marketers. Your data belongs to you, and you alone.
Access to members' personal data is restricted to staff who genuinely require it. All access is logged, monitored, and periodically audited by our internal security team.
Fw88's cyber threat monitoring system operates non-stop, 24/7. Any suspicious activity is detected and addressed instantly before it can affect your account.
You may request access to, correction of, or deletion of your personal data at any time. Our team will process each request within 21 business days as required by the PDPA.
Your privacy is fully protected at fw88. Register now and enjoy a safe, fair, and entertaining betting experience alongside hundreds of thousands of Malaysian members who already trust us.